Frequently asked questions

1-OPH is a design-led art fabrication studio creating sculptural and functional artworks in marble, bronze, stainless steel and mixed media. We work across custom commissions and curated collections.

We combine design thinking, material expertise, engineering and fabrication. Clients work directly with the fabricator, not a middleman.

We are an art fabricator. While we curate collections, our core strength lies in custom creation and precision fabrication.

Our showroom and warehouse are in Al Quoz 2, Dubai. Every artwork is dispatched from the UAE.

Yes. We work with clients, designers and developers globally and ship worldwide.

Sculptures, water features, wall art, fireplaces, benches, planters and custom installations for indoor and outdoor spaces.

Some pieces are available as part of curated collections. Others are reference designs meant to be customised or commissioned.

Yes. Most designs can be adapted in size, material, finish or base configuration.

Yes. One-of-one commissions are a key part of our practice.

Yes. We fabricate for residential, hospitality, retail, corporate and public environments.

Contact us online, on WhatsApp, or visit the showroom to discuss your concept and requirements.

No. We can work from rough ideas, reference images, sketches or architectural drawings.

Depending on the project scope, we may provide sketches, renders or material samples for approval.

Changes after approval may not be possible, or may result in additional costs and extended timelines.

The client is responsible for final design approval before fabrication begins.

Marble, natural stone, bronze, stainless steel and mixed materials.

No. Natural materials vary in veining, texture and tone. These variations are part of their character.

Many processes involve skilled craftsmanship combined with modern fabrication techniques.

Yes, when specified. Outdoor suitability depends on material choice and finish.

All pieces undergo quality checks for structural integrity and finish before dispatch.

Pricing depends on size, material, complexity, fabrication method, finishing and logistics.

Prices for custom works are indicative until specifications are finalised.

Design and development costs may be included or charged separately depending on project scope.

Installation is quoted separately unless explicitly mentioned.

Yes. Trade pricing is available for verified professionals.

We accept bank transfers and approved online payment methods.

Yes. Production begins only after advance payment confirmation.

Instalments may be offered for large custom projects and are defined upfront.

Payments for custom or made-to-order pieces are non-refundable once production begins.

Yes. All payments are invoiced officially.

Timelines vary based on complexity and material. Estimated lead times are shared before order confirmation.

Delivery timelines are estimates and may be affected by material availability or logistics.

Updates may be shared at key milestones depending on project scope.

Expedited timelines may be possible at additional cost, subject to feasibility.

We communicate proactively and work to minimise impact where possible.

Yes. We ship worldwide using professional art-handling logistics.

All artworks are packed using export-grade materials designed for protection during transit.

Import duties, taxes and clearance are the buyer's responsibility unless stated otherwise.

Installation can be arranged locally or internationally at an additional cost.

Insurance may be arranged upon request and quotation.

Returns are accepted only for damaged, defective or incorrect items.

Damage must be reported within 48 hours of delivery with photographic evidence.

Custom, commissioned or personalised works are non-returnable.

Manufacturing faults, not natural material variations.

Approved cases may result in repair, replacement or refund at our discretion.

Yes. Care guidelines are shared with each artwork.

Environmental exposure may cause natural ageing, which is expected and not a defect.

Yes. Improper handling or maintenance can cause damage.

Restoration or refinishing may be available upon assessment.

Normal wear and ageing are not covered under returns or refunds.

Yes. The showroom in Al Quoz 2, Dubai is open Monday to Saturday, 9:00 AM to 5:00 PM.

No. A WhatsApp message before you come means the right person is there to meet you.

Material samples, finished works and design discussions.

Yes. Dedicated client parking is available.

Yes. Remote consultations are available.

Yes. Trade professionals are a core part of our clientele.

Yes. We support scalable production for large projects.

Yes, on request.

Timelines are assessed case by case.

Exclusivity can be discussed for select commissions.

Unless otherwise agreed, 1-OPH retains design and intellectual property rights.

Reproduction is not permitted without written consent.

Yes, unless confidentiality is requested in writing.

Yes, on request for sensitive projects.

All transactions are governed by UAE law.

By phone, WhatsApp, email or the Contact page.

Monday to Saturday, 9:00 AM to 5:00 PM.

We aim to respond within one business day.

Our main support channels, listed on the Contact page.

Yes. Showroom and virtual consultations can be booked.