Privacy Policy

Last Updated: 13.01.2026

At 1-OPH, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you interact with our website, services, products, communications, or physical studio.

By using our website or engaging with us, you agree to the terms outlined in this Privacy Policy.

1. Who We Are

Brand: 1-OPH

Parent Company: ALLING VENTURES TRADING LLC

Registered Location: Mainland Dubai, United Arab Emirates

Sister Brand: Marblising.com

1-OPH operates globally, serving clients across the UAE, GCC, USA, UK, Europe, and other international markets.

2. Information We Collect

We collect information to provide and improve our services, fulfill orders, and communicate effectively.

2.1 Information You Provide Directly

Full name
Email address
Phone number (including WhatsApp)
Company name (if applicable)
Billing and shipping address
Project details, specifications, drawings, images, references, or concepts
Payment and transaction information (processed via secure third-party gateways)

2.2 Information Collected Automatically

IP address
Browser type and device information
Pages visited, time spent, and interaction data
Cookies and similar tracking technologies

2.3 Information from Third Parties

Payment processors
Shipping and logistics partners
CRM, marketing, and analytics platforms
Social media platforms (if you interact with us through them)

3. How We Use Your Information

We use your information to:

Process orders, payments, and deliveries
Design, manufacture, and deliver custom or retail artworks
Communicate regarding inquiries, quotes, approvals, and project updates
Provide customer support and after-sales service
Improve website performance, user experience, and offerings
Send relevant updates, announcements, or marketing communications (where permitted)
Meet legal, regulatory, and contractual obligations

We do not sell your personal data.

4. Legal Basis for Processing (Global Compliance)

Depending on your jurisdiction, we process your data based on one or more of the following legal grounds:

Performance of a contract
Legitimate business interests
Legal obligations
Your consent (where required)

This policy aligns with applicable regulations including, but not limited to:

UAE Data Protection Law
GDPR (EU/UK)
CCPA / CPRA (California, USA)

5. Cookies & Tracking Technologies

We use cookies to:

Enable website functionality
Analyze traffic and usage patterns
Improve performance and content relevance

You can manage or disable cookies through your browser settings. Some features may not function properly if cookies are disabled.

For more details, please refer to our Cookie Policy.

6. Data Sharing & Disclosure

We may share your information only with trusted parties, including:

Payment gateways
Shipping and logistics providers
IT, hosting, CRM, and analytics service providers
Professional advisors (legal, accounting, compliance)
Government or regulatory authorities when legally required

All third parties are contractually obligated to protect your data.

7. International Data Transfers

As we operate globally, your data may be transferred to and processed in countries outside your place of residence.

We ensure appropriate safeguards are in place to protect your information in accordance with applicable laws.

8. Data Retention

We retain personal data only for as long as necessary to:

Fulfill contractual and operational purposes
Comply with legal and regulatory requirements
Resolve disputes and enforce agreements

When no longer required, data is securely deleted or anonymized.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

Secure servers and encrypted systems
Restricted access to sensitive information
Secure payment processing via third-party gateways

While no system is 100% secure, we take reasonable steps to safeguard your data.

10. Your Rights

Depending on your jurisdiction, you may have the right to:

Access your personal data
Request correction or updates
Request deletion (subject to legal obligations)
Object to or restrict processing
Withdraw consent for marketing communications
Request data portability

Requests can be made by contacting us using the details below.

11. Marketing Communications

You may receive communications related to:

Orders and projects
Product updates or launches
Studio events or announcements

You can opt out of marketing communications at any time by using the unsubscribe link or contacting us directly.

Transactional or service-related messages will still be sent where necessary.

12. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external sites and encourage you to review their policies.

13. Children’s Privacy

Our services are not intended for individuals under the age of 18.

We do not knowingly collect personal data from minors.

14. GDPR Compliance (EU & UK Users)

If you are located in the European Union or United Kingdom, your personal data is processed in accordance with the General Data Protection Regulation (GDPR) and applicable UK data protection laws.

Lawful Basis for Processing

We process personal data under the following lawful bases:

Performance of a contract
Legitimate business interests
Legal obligations
Consent (where required)

Your GDPR Rights

You have the right to:

Access your personal data
Rectify inaccurate or incomplete data
Request erasure (“right to be forgotten”)
Restrict or object to processing
Request data portability
Withdraw consent at any time (where processing is based on consent)
Lodge a complaint with a relevant data protection authority

Data Transfers Outside the EU/UK

Where personal data is transferred outside the EU or UK, we ensure appropriate safeguards are in place, including contractual protections and compliance measures consistent with GDPR requirements.

To exercise your GDPR rights, contact us at hello@1oph.com.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated revision date. Continued use of our services constitutes acceptance of the revised policy.

16. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact us:

Email: hello@1oph.com

Phone: +971 55 246 8000

WhatsApp: +971 55 504 8125

Studio Location: ABA AVENUE – Warehouse 22, Dubai, UAE

Closing Line

At 1-OPH, privacy is treated with the same care and precision as our work—handled responsibly, protected thoughtfully, and respected at every step.